Help Center
Common questions about ordering, delivery, and refunds. Can't find what you're looking for? Reach us atcontactus@waffoplay.com
Frequently asked
Serial codes are delivered to the email you enter at checkout, usually within one minute of payment. In rare cases it may take up to one hour. Check your spam folder if you don't see the email.
Use the Find an Order page to re-send all serial codes ever issued to your email. Only your inbox can receive them, so no third party can claim them on your behalf.
Once a serial code has been delivered, the transaction is final and codes can't be refunded. If you believe you were charged but never received a code, contact us within 30 days.
Yes — every code is sourced directly from the official game publisher or platform and resold to you. Codes redeem on the game's own site and behave exactly like ones bought there directly.
Open the game, go to your profile / account page, and copy the numeric player ID (UID). For direct top-up titles you enter it at checkout and the balance is credited straight to that account.
Yes — signing in lets us tie purchases to your email for re-issue and order history. Sign-up takes about 20 seconds with a 6-digit code, no phone number required.
WaffoPlay never sees your raw card details. All payment information is collected, stored and tokenized by the Waffo payment gateway — we only see the result of the charge.
Every order ties to the email you enter at checkout. As long as you have access to that inbox, you can always re-issue codes from Find an Order — no account required.